WHAT ARE YOUR CUSTOMERS REALLY SAYING?
AI FOR CONTACT CENTERS & CX
Transform interactions into insight and lower costs in days with the most powerful self-adapting analytics and automation.
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services.
Operational Impact Assured - Every Time!
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CSat and NPS improved by up to 20%
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Sales improvement by 15%
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Churn reduced by 18%
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Non-FCR reduced by 50%
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AHT reduced by 25%
Predict outcomes from interactions
Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience.
Optimise operations
Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available.
Analyze the whole interaction
AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked.
Automate the right things
Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.
How It Works
01 / Connect
In a few clicks, connect PrediCX to your CRM, Service Desk, Data Warehouse or ingest data manually via the UI
02 / Interact
Interact with PrediCX to train the models and validate the signals
03 / Output
PrediCX generates output for all stakeholders to identify and execute the next best actions to achieve continual improvements of your KPIs
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