No more call monitoring or surveys. All the compliance you need is already in your customer interactions.
Accurate records of performance, quality and industry specific regulations such as looking after vulnerable customers.
Our customer interaction analytics takes the legwork out of your compliance and quality assurance:
Forget sending out surveys to customers or spending hours listening to call recordings. All the information you need is already in your interactions. Our software automatically finds and records your audit trail.
Our interaction analytics automatically identifies the sentiment and intent of your agents and support staff so you can assess them more accurately on how they perform against the nature or complexity of the interaction.
Need to prove you are identifying and supporting vulnerable customers? Our analytics picks up vulnerabilities and hints of vulnerability so they can automatically be recorded & flagged to the right team member.