Chatbots, IVR, FAQs and other forms of automation/self-service all sound great from a cost-saving point of view, but in practice they frequently cause satisfaction losses and channel switching friction.
Hear case studies of innovative companies using the latest technology to transform their customer experience, remove human agents and increase customer satisfaction.Date and time:Thursday, July 6, 2017 1:00 pm GMT Summer Time (London, GMT+01:00)
Thursday, July 6, 2017 8:00 am Eastern Daylight Time (New York, GMT-04:00)
Thursday, July 6, 2017 8:00 pm Singapore Time (Singapore, GMT+08:00)Duration:30 minutes