In the Press: Is your chatbot helping your customers?

We chat with Banking Sector Magazine about whether your chatbot is helping or hindering your customers. We also discuss how AI can help train and automate your chatbot automatically for a better customer experience.

User experiences and expectations are changing with the growth in chatbots and there is an element of self-empowerment to solving problems as well as not wanting to interact with someone in a call centre. A study by Salesforce found that 72% of Millennials did not believe a phone call was the best way to resolve their issue.

But before we answer the question, ‘Is your chatbot helping your customers?’, we need to set a measure of desired outcome.

Find out more here.

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