Customer Experience World 2017, May 23/24, London.
They will also be launching their new software PrediCX at the event. PrediCX is disruptive predictive analytics software designed especially for customer experience. It automatically generates actionable insight from both structured data and the unstructured Voice of Customer (“VoC”) data such as complaints, reviews, surveys, enquiries and social media.
Customer Experience World is the most advanced customer experience event available for all CX professionals.
Brand new for 2017, the event is introducing Customer Outcome Based Thinking. This is the new wave of Customer Experience and it takes the customer to the centre of the company in a way that has never been seen before
At the most advanced UK conference in this field, let’s look at some of the topics to be tackled head on:
Discover the latest methods emerging to understanding the Successful Customer Outcomes
Understand the umbrella strategies that only 1% of organisations use to create a CX leadership position
Identify the resources that will help you to create the thinking patterns to build a CX strategy that will keep you ahead of the game.
Identify early indicators needed to keep your company on course
Next practice strategies don’t emerge by listening and following leaders in your field. They emerge by challenging accepted norms.
The research shows that a modest increase in customer experience at a typical $1 billion company can earn an average of $827 million in additional revenues over three years. Source, Temkin Group
Our speakers represent many of the world’s leading organisations in the Customer Experience industry, and will lead exclusive insights into:
Critical success factors for Digital Leadership
Tactics for bringing it all together