PrediCX is an AI-powered ticket tagging add-on for Zendesk users. Automatically tag your Zendesk tickets by topic, sentiment, intent & urgency so that you can automate and prioritise workflow.

 

Zendesk Sentiment analysis that looks at the whole conversation

 

Forget about keywords & generic NLP, our AI driven NLP looks at your entire conversations with customers to gain deeper and more accurate understanding of sentiment and concepts.

Industry specific &trained
Machine learning models.

Generic NLP

"why have u added milk to a perfectly nice soup???? Just to save a few pennies I am DISGUSTID. Cheapskates u have really let me down."

"why have u added milk to a perfectly nice soup???? Just to save a few pennies I am DISGUSTID. Cheapskates u have really let me down."

Automatically route and prioritise tickets

 

Escalate Zendesk tickets automatically.
Never worry about critical support issues sitting at the bottom of your Zendesk ticket queue again.

 

  • Automatically route tickets based on topic, issue, intent, sentiment or urgency.

  • Consistently prioritise incoming tickets based on your own team’s criteria and customers’ urgency.

More accurate and granular reporting and BI

 

AI-powered ticket tagging makes your Zendesk tickets easy to deep dive for root cause analysis.

More accurate and granular insight than manual tagging

 

Discover new trends and insights from your conversations. 

 

Analyse using Zendesk Explore or your own BI or SQL
 

“It has given us the level of insight we haven’t been able to extract before with text analytics, all in near real time.”

 

Latest Zendesk help articles

Written by Sofi Moro.

Updated 6 April  2021

Written by Sofi Moro.

Updated 23 March 2021

Our consultants can share with you how organisations are implementing automated tagging within Zendesk to drive key metrics.

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United Kingdom

Phone: +44 (0)20 7060 6990

Email: info@warwickanalytics.com

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