Find and alert customer complaints automatically
Reduce your complaint resolution time from 2 weeks to 2 days. Our software automatically identifies, classifies and directs incoming complaints from webchat, webforms and emails.
PrediCX enables you to prioritise and automatically handle customer interactions for faster resolution. These could be complaints, customer issues and recurring feedback. The result? Reduced demand on your agents and faster escalation of key interactions…all automated and in near real time.