Drive your CX by listening to every customer conversation through the power of AI
Imagine if you could automatically analyse every customer conversation from any customer channel with high degree of accuracy? Well it’s now a reality with our latest interaction analytics.
REDUCTION IN DROPPED BASKETS
REDUCTION IN CALL VOLUMES
REDUCTION IN AHT
Companies across the world are using our text analytics to drive their CX
How does it work?
Our AI-powered classification models automatically and accurately tags all contact center feedback in near-real time using ‘concepts’, not keywords. This short video explains how it works.