Transform your customer conversations into the most accurate insight to drive your CX, customer service and Sales & Marketing. Transform interactions into insight and lower costs in days with the most powerful self-adapting customer conversation analytics.

In this recorded webinar 'Leveraging the Power of Omni-Channel Analytics to Define your Customer Channel Strategy', Lee Mostari of Ember and Dan Somers of Warwick Analytics explained how you can analyse your customer interactions across all customer touch-points, and use this insight to define and optimise your channel strategy. We also discussed the benefits of undertaking this piece of work with operational efficiencies and customer experience as two of the key drivers for building an omni-channel operating model.

Contact centers have increasing volume particularly from non-voice channels such as chat, email and social media. Warwick Analytics has a library of AI-powered classification models. It automatically and accurately tags all the feedback in near-real time using ‘concepts’, not keywords, to drive process automation, and early warning insight. Non-voice queries trigger certain actions either to the handling agent to speed them up, or some repetitive actions automated back to the customer. Where relevant, queries are prioritised and flagged to specialist agents. Automated tagging really helps to improve the efficiency of the contact center as well as the satisfaction of the customers. It can also spot ‘early warnings’ of trends and issues so that pre-emptive action can be taken to deflect tickets.

The latest in AI text analytics giving more insight and accuracy than existing text analytics and sentiment analysis. Our AI text analytics uses concepts instead of keywords to classify customer data and also tags the intent of the customer.

Dan Somers talks about Warwick Analytics, what problems we are trying to solve, how we are solving them and how unique we are in the AI Text Analytics arena.

We have broken down our full demo of PrediCX into useful bitesize videos for each key feature of PrediCX software from Warwick Analytics. In this short video you will learn how to analyse your output to a deeper level within PrediCX.

We have broken down our full demo of PrediCX into useful bitesize videos for each key feature of PrediCX software from Warwick Analytics. In this short video you will learn how to analyse your output to a high level within PrediCX.

We have broken down our full demo of PrediCX into useful bitesize videos for each key feature of PrediCX software from Warwick Analytics. In this short video you will learn how to tune your models within PrediCX.

We have broken down our full demo of PrediCX into useful bitesize videos for each key feature of PrediCX software from Warwick Analytics. In this short video you will learn about labelling within PrediCX.