Discover insights from every customer conversation with PrediCX
Automatically analyse ALL of your customer interactions across ALL channels. Find out which topics, scenarios and agents are impacting your customer service, service desk & call center operations.
REDUCTION IN DROPPED BASKETS
REDUCTION IN CALL VOLUMES
REDUCTION IN AHT
Call Centers across the world are using our text analytics software to:
How does it work?
Our AI-powered classification models automatically and accurately tags all contact center feedback in near-real time using ‘concepts’, not keywords. This short video explains how it works.