Reduce AHT & MTTR

Reduce AHT by up to 10% within a couple of weeks, with further reductions of up to 35%. Learn which issues and/or agents are causing variable AHT and identify the root causes.

Target Agent Coaching

Automatically and accurately analyze all conversations for detailed topic and agent sentiment, so you know how a particular agent is performing and what coaching they might benefit from.

Get early warnings

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Be prepared for specific issues and potential peaks in traffic by analyzing hidden data, only identifiable by AI.  We tell you it’s a problem before it even exists.

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Classify automatically

Automatically classify every customer interaction and feedback. Our software can identify and classify multiple sentiments and intents within a single piece of customer feedback.

Reduce ACW

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Forget spending time capturing information that was already discussed. Our software automatically identifies and enters wrap up codes more accurately.

Process complaints

Handle complaints faster and more efficiently whatever the channel. Our analytics flags and organises any complaints so you can deal with them as they arrive.