Discover insights from every customer conversation with PrediCX

Automatically analyse ALL of your customer interactions across ALL channels. Find out which topics, scenarios and agents are impacting your customer service, service desk & call center operations.

20%

CSAT IMPROVEMENT

20%

REDUCTION IN DROPPED BASKETS

5%

REDUCTION IN CALL VOLUMES

25%

REDUCTION IN AHT

Call Centers across the world are using our text analytics software to:

Reduce AHT & MTTR

Reduce AHT by up to 10% within a couple of weeks, with further reductions of up to 35%. Learn which issues and/or agents are causing variable AHT and identify the root causes.

Target Agent Coaching

Automatically and accurately analyze all conversations for detailed topic and agent sentiment, so you know how a particular agent is performing and what coaching they might benefit from.

Get early warnings

Be prepared for specific issues and potential peaks in traffic by analyzing hidden data, only identifiable by AI.  We tell you it’s a problem before it even exists.

Classify automatically

Automatically classify every customer interaction and feedback. Our software can identify and classify multiple sentiments and intents within a single piece of customer feedback.

Reduce ACW

Forget spending time capturing information that was already discussed. Our software automatically identifies and enters wrap up codes more accurately.

Process complaints

Handle complaints faster and more efficiently whatever the channel. Our analytics flags and organises any complaints so you can deal with them as they arrive.

How does it work?

Our AI-powered classification models automatically and accurately tags all contact center feedback in near-real time using ‘concepts’, not keywords. This short video explains how it works.

Transform your call center operations - get more from your customer data

Warwick Analytics, 26-28 Hammersmith Grove, Hammersmith, London W6 7BA

United Kingdom

Phone: +44 (0)20 7060 6990

Email: info@warwickanalytics.com

SOCIAL
  • LinkedIn
  • YouTube
  • Twitter

© 2020 by Warwick Analytics Services Limited, registered offices at 2 Castle Business Village, 36 Station Road, Hampton, England, TW12 2BX, registered 12891724