Watch again: How leading organisations are responding to the impact of coronavirus
Last week our partners at Ember hosted a webinar that shared examples and learnings from the market on how organisations are adapting...
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- Apr 1, 2020
- 1 min
Webinar: How leading organisations are responding to the impact of coronavirus
WEBINAR: 14:00pm – 14:40pm   |   Thursday 9th April   |  REGISTER HERE The coronavirus outbreak has had an unprecedented impact...
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- Mar 25, 2020
- 2 min
Warwick Analytics launch Zendesk app for automated classification of tickets
Warwick Analytics has launched an app for Zendesk users that installs directly into the platform where it applies automated...
33 views
- Mar 6, 2020
- 2 min
Omni-channel Series: SUMMARY – 6 quick fire ways to offer an omni-channel experience
In this Omni-channel Series we’ve looked at why you should adopt an omni-channel customer experience, the top use cases for an...
25 views
- Mar 4, 2020
- 1 min
Download your free copy of Supermarket Social Christmas Edition
In this edition we discuss some of the trends uncovered from Twitter during the Christmas 2019 trading period (15th November 2019 – 15th...
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- Feb 18, 2020
- 2 min
Omni-channel Series #4: Why your omni-channel experience might be failing
In the 4th of our Omni-channel Series of blogs we look at why your omni-channel experience might be failing. It’s likely that you will be...
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- Feb 4, 2020
- 2 min
Omni-channel Series #3: What does a perfect Omni-channel model look like?
So, in our earlier articles in this series we looked at why you should adopt an omni-channel customer experience and 5 strong use cases...
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- Jan 24, 2020
- 4 min
Omni-channel Series #2: 5 strong use cases for omni-channel analytics
In the first of our Omni-channel Series we looked at why you should adopt an omni-channel customer experience. Here we go into a bit more...
26 views
- Jan 16, 2020
- 2 min
Omni-channel Series #1: Why you should adopt an omni-channel customer experience
In this series of blogs, we have teamed up with our partner Ember to cover everything there is to know when it comes to offering a true...
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- Aug 1, 2019
- 2 min
Guest Blog on S4RB: TWITTER DATA – SORTING THE PROBLEMS FROM THE POSITIVE FEEDBACK
S4RB we take some publicly available Tweets looking specifically at packaging. It’s a timely example to use as it is a growing topic as...
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- Oct 9, 2018
- 3 min
Using PrediCX to reduce Helpdesk Costs while Improving Service Levels
In a large company an internal helpdesk can be as large and complex as any external CRM and keeping down costs whilst keeping up service...
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- Oct 9, 2018
- 3 min
Using PrediCX to reduce Helpdesk Costs while Improving Service Levels
In a large company an internal helpdesk can be as large and complex as any external CRM and keeping down costs whilst keeping up service...
14 views
- Oct 2, 2018
- 3 min
Using AI text analytics to uncover drivers of loyalty and churn in restaurants
When it comes to the restaurant market, along with the rest of the hospitality market, customer tastes can change and their expectations...
9 views
- Feb 9, 2018
- 4 min
Digital Transformation or just better FAQs?
A lot has been made of digital transformation, and how many businesses are using self-serve web-based applications to engage with their...
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