In the Press: Using AI to triage incoming customer feedback

CEO of Warwick Analytics has been published in Banking Sector Magazine talking about how many banks are turning to customer experience analytics to rapidly analyse customer conversations and automatically identify those needing a more urgent response.

AI-based technologies can now remove the need for complex models and instead, analyse customer interactions in real-time.

With AI interaction analytics, you can send complaints straight to the relevant team for a faster resolution. We’ve helped banks reduce resolution time by up to 3 days which really boosts customer retention.


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In the Press: DisruptiveLIVE The Andy Show

Listen to Warwick Analytics CEO Dan Somers talking on The Andy Show by DisruptiveLIVE about how AI can help companies get more from their customer feedback using the latest in AI analytics. https://ww

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