CEO of Warwick Analytics has been published in Banking Sector Magazine talking about how many banks are turning to customer experience analytics to rapidly analyse customer conversations and automatically identify those needing a more urgent response.
AI-based technologies can now remove the need for complex models and instead, analyse customer interactions in real-time.
With AI interaction analytics, you can send complaints straight to the relevant team for a faster resolution. We’ve helped banks reduce resolution time by up to 3 days which really boosts customer retention.